1:1: Sweet-Trader will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
1.2: Delivery is deemed to be successful once the products have arrived at the address provided for delivery.
1.3: A signature is required for the delivery of all goods unless prior arrangements have been specified.
1.4: If a signature is required you should check the number and condition of cartons whilst inspecting the contents of the goods before signing. Should there be any shortages or damages, these must be notified to WILLETTS SWEETS LTD by e-mail: - within 24 hours of delivery. WILLETTS-SWEETS@ICLOUD.COM
1.5: If the customer has requested the goods to be left at the recipients address without a signature goods are left unsupervised then WILLETTS SWEETS LTD will not accept liability for the goods.
1.6: Once delivered the responsibility for the product is deemed to be the cardholder’s and any loss or damage to the product is then at your own risk. This is particularly notable when deliveries are made to public/work places such as hospitals, hotels; retail stores etc. where the signature of any authorized body is deemed to be proof of delivery
1.7: The Free delivery (on many products) offer is available to the vast majority of the UK (exceptions may apply for delivery to the Scottish Highlands, UK islands, Northern Ireland and Irish Republic)
However if a delivery will attract an additional shipping fee then we will contact you first in order to confirm that you still wish to continue the order. Any additional fees due will be charged at cost.
1.8: The Company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
1.9: The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
1.10: In the case of a delivery being refused or aborted at the delivery address, we reserve the right to charge for a second delivery as our FREE DELIVERY obligation only stands for the first delivery attempt.
In these circumstances the delivery will be held at our delivery depot for 7 DAYS and we will contact you using the details provided on your order. If we do not get a reponce to our attempt to contact you, your order will be returned back to us for security. The return of goods to ourselves will incur a 'return delivery charge'
A second delivery charge and return delivery charge will be based on the delivery Zone being delivered to and based on the £1-£74.99 rate as detailed on the website.
If goods are refused or aborted and we are unable to contact you to arrange delivery the goods will be retured back to us for security and a 'return delivery charge' will be inccurred. In this instance we will refund the cost of the goods to your payment card less the 'return delivery charge'. You would then need to re-order your goods using the website as a new order.
CANCELLATION/RETURNS POLICY FOR STANDARD BOXED ORDERS
2.1. The customer has the right to cancel their order, however if it has already been dispatched then there will be cost to return the order.
The cost will be a 'return delivery charge' and be based on the delivery Zone being delivered to and on the £1-£100.00 rate as detailed on the website. The 'return delivery charge' will still be applied even if the order attracted 'free shipping' on the original order.
The cost of the order will be refunded to your payment card less the 'return delivery charge' and a £10 charge to cover adminstration.
The product can be returned at the customer’s own cost within 14 days and we will happily supply a label for this. If the product is cancelled before being dispatched then there will be a £10 charge to cover the admin fee as well as the cost of refunding money back onto a card.
1.11: For Pallet Delivery
Certain large orders may be delivered by pallet. You will be advised if this is required
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries may be made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmations of orders also request the customer to contact the company if a delivery problem may occur.
Delivery vehicles may use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to maneuver the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
1.12: The actual time of delivery must be written on the delivery note and signed for. If drop is requested without signature no refund can be applied should these be a problem with the delivery
1.13: If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost and any cost incurred by Sweet-Trader.com to have the goods returned.
For further delivery instructions please do not hesitate to contact Sweet-Trader on 01246 455101
2.. CANCELLATION/RETURNS POLICY FOR PALLET ORDERS
2.1. The customer has the right to cancel their order, however if it has already been dispatched or if you are wanting to return this due to access conditions being unsuitable for pallet deliveries then there will be a £50 per pallet charge + any zonal charges that falls on the customer.
If you do want to cancel then the customer will only receive the cost of the product back. The product can be returned at the customer’s own cost within 14 days and we will happily supply a label for this. If the product is cancelled before being dispatched then there will be a £25 charge to cover the admin fee as well as the cost of refunding money back onto a card.
For pallet deliveries, If a delivery cannot be made on the day requested due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for a charge of £15 per pallet
If you have any queries then please do give us a call on 07970646689
2.2. Cancellations are not accepted by telephone and must be by one of the following methods.
2.3. The cardholder is liable to all return shipping costs under this right; please contact us for advice if you wish to exercise this right.
2.4. Any item that arrives damaged will be collected and replaced within a reasonable period of time (we strive for next day delivery and replacement for many items). All damages / defects must be reported within 48 hours from the date of delivery
All returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. - DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Customers are advised to obtain and complete a 'certificate of postage' form stamped by the Royal Mail before returning item. Responsibility of the goods remains that of the customer until safely received by to WILLETTS-SWEETS.COM accepts no liability for goods lost in transit back to our warehouse.