Sweet-Trader is committed to complying with the Data Protection Act 1998 and have produced this guide to help you understand how and why Sweet-Trader collects information from you, to whom such information is disclosed and what your rights are.
You can access our Website home page and browse our site without disclosing your personal data. However, when you order with Sweet-Trader you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
Process your orders
Manage your account
Administer this website
Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest.
If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Sweet-Trader is not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.
Who does Sweet-Trader.com disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility.
As a result we may disclose your information to: Legal and debt recovery representatives for debt collection and debtor tracing purposes. Sweet-Trader will not share your information with companies outside Sweet-Trader.com for marketing purposes.
Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by sending an email to WILLETTS-SWEETS@ICLOUD.COM quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
What about cookies? Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
Your rights under the Data Protection Act 1998 You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Data Protection Manager at Head Office (link to contact us details) quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or viaWILLETTS-SWEETS@ICLOUD.COM quoting Security and Privacy Enquiry.
Monitoring Communications As part of our efforts to make further improvements to the service we provide to our customers, and to monitor the operation of our computer systems we monitor incoming and outgoing emails
We are working to make the sweet-trader.com site as accessible as possible to be used by everybody in accordance with UK and EU regulations and we strive to adhere with accepted best practice.
If you have any questions relating to accessibility or if you find any part of our website that falls short of these aims, please email us at WILLETTS-SWEETS@ICLOUD.COM and we'll get back to you as soon as we can.