Frequently Asked Questions

FAQS

 

Who is Sweet Trader.com?

Sweet Trader is the online wholesale business of Willetts Sweets (Willett Brothers (Chesterfield ) Ltd) which is a UK confectionery manufacturer based in Chesterfield, Derbyshire. We have been making traditional boiled sweets since 1927 from recipes handed down the generations

 

We wholesale sweets and chocolates from range of suppliers including the confectionary manufactured in the U.K by ourselves.

 

Online ordering

Do I need to be a business to shop online with you?

We generally sell products by the case and so it is unlikely that you will want that quantity if you are an individual! However, if you are organising an event such as a wedding or a fund raising activity, or just simply want to buy in bulk then you are welcome to place your order with us.

Do your prices include VAT?

 

Our prices do not include VAT but we show the price including VAT and excluding VAT on every product detail page so that you can be clear on what you will be charged at the checkout.

 

Do you sell overseas?

 

Yes, Please contact our Tele sales order line on 01246 455101 and we will be happy to quote for delivery options

 

How long will my order take to be delivered?

We always dispatch orders in stock the same day.

If you order before 2pm (Monday to Friday), we will make every effort to dispatch it to you on the same day however please allow one further business day, especially during busy periods. Delivery will be next business day. Saturday and Sunday deliveries are by arrangement but will inccur extra delivery charges.

Large deliveries to be made on pallets may require 2 working days which will be advised on ordering

 

Some products may take longer to be delivered. These are made to order and these will be shown on the product page

 

How do I get ‘Free Delivery’?

Any order over £100 excl VAT will receive FREE DELIVERY to an address within Zone 1.

 

Please see our delivery page for more details and an indication of delivery costs for smaller orders and other Zones

 

Can I order just one or two products’?

Yes you can. We have a small delivery charge of £5.99 excl vat for all orders under £100 +vat

All FOR NEXT DAY DELIVERY for items in stock and ordered before 2pm

 

 

 

How is my delivery need made?

 

Please click on the icon. Watch our delivery Process.

This short film we explain our delivery process and how you can track you order to a final 15minute delivery slot.