Conditions of Use

Sweet-Trader    Terms & Conditions


By using our website, placing an order for goods and/or registering as a member of our websites you confirm your agreement to our terms and conditions as set out below, and in the separate Privacy Policy:

These terms and conditions do not affect your statutory rights as a consumer. The consumers’ statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).

If you do not agree to be legally bound to the terms below or if you have any questions regarding our terms of use please contact our team who will be pleased to assist with your query.

These terms and conditions may be changed at any time and will be posted online. Expressly designated legal notices may supersede certain provisions of these terms and conditions or terms located on particular pages of this Website i.e. certain product warranties.


For reference is owned by WILLETTS SWEETS LTD

Correspondence address


King St North, Whittington Moor, Chesterfield,


United Kingdom


Telephone: 07970646689



You are deemed to have placed an order with us by ordering via our online checkout process or via telephone ordering system. As part of our checkout process you will be given the opportunity to check your order and to correct any errors prior to confirming the order. Once completed, we will send you an order acknowledgement detailing the products you have ordered and the pricing to the e-mail address provided during the ordering process.


The order is only accepted by upon dispatch of the ordered goods and confirmed via dispatch confirmation e-mail even if your payment has been processed immediately. We will notify you by phone or e-mail if we cannot accept your order or if you cancel the order prior to dispatch.


2.1: We may refuse to accept an order:


A) where goods are not available

B) where we cannot obtain authorization for your payment

C) if there has been a pricing or description error

D) if you do not meet any eligibility criteria set out in our terms and conditions


2.2: Order amendments

Any order amendments must be made before goods are dispatched, dispatch may be up to three working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email; this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.


3.1: Should an incorrect price be displayed, reserves the right to refuse orders as set out in ‘Ordering’ (above).

3.2: All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed and may be changed at any time.

3.3: The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.

3.4: VAT All prices stated include VAT at the applicable rate. For orders made outside of the UK all orders will be charged including the applicable UK rate of VAT. Any UK VAT paid can then be claimed back through your home country

3.5: Pro-Forma Invoices are valid for 30 days from the date stated on the invoice. And if cost prices change, that invoice may become void


4:1: Sweet-Trader will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

4.2:  Delivery is deemed to be successful once the products have arrived at the address provided for delivery.

4.3: A signature is required for the delivery of all goods unless prior arrangements have been specified. 


4.4: If a signature is required you should check the number and condition of cartons whilst inspecting the contents of the goods before signing. Should there be any shortages or damages, these must be notified to by e-mail: - within 24 hours of delivery.


4.5: If the customer has requested the goods to be left at the recipients address without a signature goods are left unsupervised then to will not accept liability for the goods. 


4.6: Once delivered the responsibility for the product is deemed to be the cardholder’s and any loss or damage to the product is then at your own risk. This is particularly notable when deliveries are made to public/work places such as hospitals, hotels; retail stores etc. where the signature of any authorized body is deemed to be proof of delivery


4.7: The Free delivery (on many products) offer is available to the vast majority of the UK (exceptions may apply for delivery to the Scottish Highlands, UK islands, Northern Ireland and Irish Republic)


 However if a delivery will attract an additional shipping fee then we will contact you first in order to confirm that you still wish to continue the order. Any additional fees due will be charged at cost.

4.8: The Company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.


4.9: The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.


4.10: In the case of a delivery being refused or aborted at the delivery address, we reserve the right to charge for a second delivery as our FREE DELIVERY obligation only stands for the first delivery attempt. In these circumstances the delivery will be held at our delivery depot for 7 DAYS and we will contact you using the details provided on your confirmed order.

If we do not get a reponce to our attempt to contact you, your order will be returned back to us for security. The return of goods to ourselves will incur a 'return delivery charge'.

The second delivery charge and return delivery charge will be based on the delivery Zone being delivered to and based on the £1-£74.99 rate as detailed on the website.

If goods are refused or aborted and we are unable to contact you to arrange delivery, the goods will be retured back to us for security and a 'return delivery charge' will be inccurred. In this instance we will refund the cost of the goods to your payment card less the 'return delivery charge'.

You would then need to re-order your goods using the website as a new order.


5.1. The customer has the right to cancel their order, however if it has already been dispatched then there will be cost to return the order. The cost will be a 'return delivery charge' and be based on the delivery Zone being delivered to and on the £1-£74.99 rate as detailed on the website.

The 'return delivery charge' will still be applied even if the order attracted 'free shipping' on the original order.

The payment made for the order will be refunded to your payment card less the 'return delivery charge' and a £10 charge to cover adminstration.

The product can be returned at the customer’s own cost within 14 days and we will happily supply a label for this. If the product is cancelled before being dispatched then there will be a £10 charge to cover the admin fee as well as the cost of refunding money back onto a card.

The payment made for the order will be refunded to your payment card less the £10 charge to cover adminstration. 


All items are shipped in perfect condition and are subject to an audit on dispatch. Should any items not arrive in perfect condition and the damage is due to damage on delivery please report by email to We may request a photograph for security and this will be raised with our shipment provider.

Once this matter is investigated we may offer to credit items/ or part credit the goods that are damaged or replace them on your next delivery. 


6.1. The customer has the right to cancel their order, however if it has already been dispatched or if you are wanting to return this due to access conditions being unsuitable for pallet deliveries then there will be a £50 per pallet charge + any zonal charges that falls on the customer.

If you do want to cancel then the customer will only receive the cost of the product back. The product can be returned at the customer’s own cost within 14 days and we will happily supply a label for this.

If the product is cancelled before being dispatched then there will be a £25 charge to cover the admin fee as well as the cost of refunding money back onto a card. For pallet deliveries, If a delivery cannot be made on the day requested due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for a charge of £15 per pallet If you have any queries then please do give us a call on 01246 455101

6.2. Cancellations are not accepted by telephone and must be by one of the following methods. E Mail to Letter (to our Correspondence address above). Letters will be deemed to have been received two working days following the postmark date.

6.3. The cardholder is liable to all return shipping costs under this right; please contact us for advice if you wish to exercise this right.

6.4. Any item that arrives damaged will be collected and replaced within a reasonable period of time (we strive for next day delivery and replacement for many items).

All damages / defects must be reported within 24 hours from the date of delivery All returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. - DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Customers are advised to obtain and complete a 'certificate of postage' form stamped by the Royal Mail before returning item.

Responsibility of the goods remains that of the customer until safely received by to accepts no liability for goods lost in transit back to our warehouse. 


If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries may be made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmations of orders also request the customer to contact the company if a delivery problem may occur.


Delivery vehicles may use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to maneuver the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.


7.1: The actual time of delivery must be written on the delivery note and signed for. If drop is requested without signature no refund can be applied should these be a problem with the delivery



7.2: If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost and any cost incurred by to have the goods returned. 



For further delivery instructions please do not hesitate to contact Sweet-Trader on 07970646689



You are permitted to print and download extracts from this Website for your own use on the following basis: 
a) No documents or related graphics on this Website are modified in any way; 
b) No graphics on this Website are used separately from accompanying text.


8.1: Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by our licensors or us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with that stated above for any purpose is prohibited

If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.  
Any rights not expressly granted in these terms are reserved. 


While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.  Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 


While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website.  We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.  The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any  way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 

11.1: Nothing in these terms and conditions shall exclude or limit our liability for
(I) Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977)
(ii) Fraud
(iii) Misrepresentation as to a fundamental matter 
(iv) Any liability, which cannot be excluded or limited under applicable law.

11.2: If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.



12.1: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2: We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. 




Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.




www.Sweet-Trader.Com   2016